Computer Network Support for Business Owners in Lancaster, Harrisburg and York PA
When my computer company meets with small business owners in the Lancaster, Harrisburg, or York area, to talk about their computer issues, we constantly find that no one is really watching their computers or their network. They are plagued with minor computer issues that create a significant amount of downtime and lost revenue. They have come to accept the fact that poor customer service is a way of life when it comes to computer service.
In 2011 I published my book, What Your Computer Guy Never Tells You, to educate small business owners about computer services. I want you to know that there is another way to get the computer support that your business requires not to just survive but to flourish.
Let's face some serious facts. You have lots of competitors who are just waiting to take your customers. You have better things to do with your time than worry about your computers or your network.
But how do you find that "right" computer support company that you can truly trust? So you can go to sleep at night and know that they are watching your computers and your network 24/7.
I want to arm you with the information that you need to make an informed decision on how to interview a network consulting firm. What questions should you ask? Why do you need to know the answers? How can you see the RED FLAGS so that you don't hire the wrong network consulting firm?
Message from Tom Malesic:
I started my business in 1997 at the age of 28. At that time the Internet was just starting to attract some interest. I grew up with a father who was a "true computer geek". To give you some insight, we had the first Radio Shack TRS80 that hit the stores.
Like many entrepreneurs, I started my company by accident. I learned some HTML (web programming), borrowed $2,000 from my mom and was in business.
The business started to take off. This meant I needed to hire employees. Next, I bought a web server. Now I needed to get computer support for my network. Although I have great computer skills, I am not a network engineer.
I have personally experienced firsthand what it's like to be at the mercy of your computers and the IT support guy who can hopefully fix your issues.
In 2006, the owner of the computer services company who was supporting my network approached me and asked if I would be interested in buying his business. In true entrepreneurial spirit, I eagerly said yes!
I believe it is the experience of being the purchaser of computer services (the computer service that I now provide) that allows me to have an outside perspective on computer support.
I look forward to supporting your Lancaster, Harrisburg or York based business.
Fundamentals of IT Support
Our Vision for Your Network
We respond immediately and fix problems quickly. We will respond to your problems in an hour or less. Most problems can be resolved remotely.
Fix It Right the First Time.
Time is money. We take our time to resolve issues on the first visit.
Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime. In fact, our experienced IT support team will resolve issues before you even know you have a problem.
No geek speak.
As part of our network consulting service, we will document all of our work and provide documentation of your network.
Mitigate Risks from data loss, hackers, viruses, fires, floods, power outages and other disasters.
Peace of Mind.
You'll sleep easier knowing the "gremlins at the gate" are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going computer maintenance, you'll have one less thing to worry about. As a business owner, you already have enough to worry about. We'll make sure everything pertaining to your network security and reliability is handled.
We have a 90 Day money back guarantee on all computer service we perform.
Listen to What Our Clients Have to Say...
Mark Stivers, East Hempfield Township
Mark Pugliese, West Hempfield Police
Wayne Lapp, Earl R Martin Inc
Chris DeMeo, DeMeo Design and Marketing