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Benefits of Managed Services
From Jeff Weaver, General Manager Technical Services Division
 Since the last newsletter, I have gotten many phone calls from you asking about managed services and how it works. Many of you also asked about the benefits of managed services. My list of benefits is long, but I want to focus in on a few.
Managed services is the 24/7 proactive monitoring of your servers and systems, designed to cut your down time to as close to ZERO as we can get it.
Managed services:
- Keeps downtime to a bare minimum through proactive network monitoring, patch management and device optimization.
- It allows you to tap the resources of IT specialists that you would never have on staff. With a fixed price "all inclusiv" monthly payment, you know
exactly what your costs will be; there are no surprise costs.
Increased Business Efficiency
Most of our small business clients do not have the luxury of resources to compete toe-to-toe with big name competitors. So you need to run as lean and efficiently as possible. Managed services are a proactive business development tool. Anything you can do to keep the delivery of your product organized, focused and productive, throws money to your bottom line and extends the life and viability of your business.
Increased Customer Service and Business Productivity
A well-defined managed services contract with clear service expectations is a tool to help you elevate the level of your customer service. If you are not spending your time on IT issues, you can build strong customer relationships. This sets you apart in a highly competitive market, where relationships are often turned into commodities. Take the time to use technology to your advantage and make it work for you, rather than you working for it.
Great Focus on core business and key skills.
Instead of managing infrastructure, vendor relationships, and break/fix issues from your receptionist, you can concentrate on your core business. Time is maximized. Cost is minimized and speed is accelerated, allowing you to focus on key business issues.
The Success Factor
Your success is our success! Our success is measured in preventing computer problems from escalating into downtime, lost data, interruptions in business and lost revenue. When you succeed, we succeed.
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