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COMPARISON CHART
EZCare Service Plans Pricing |
No Plan |
Essentials |
Total Care |
| During Business Hours |
| Service Calls |
$125 / hr |
$110 / hr |
FREE |
| Remote Support - 15 Minute Increments |
$125 / hr |
$110 / hr |
FREE |
| Projects |
$125 / hr |
$110 / hr |
FREE |
| On Site Schedule |
3-4 Days
or less |
2-3 Days
or less |
Next day
or less |
| After Hours Emergency |
| Emergency Fee |
Not Available |
$50.00 |
NONE |
| Rate (2 hour minimum) |
Not Available |
110 /hr |
FREE |
| Response Time (Client Contact) |
Not Available |
4 Hours
or less |
1 hour
or less |
| Monitoring |
| 24X7 Server & Desktop Uptime Monitoring |
|
Included |
Included |
| Event & Error Log Monitoring |
|
Included |
Included |
| Drive Space & Usage Monitoring |
|
Included |
Included |
| Back Up Monitoring |
|
Included |
Included |
| Antivirus Status |
|
Included |
Included |
| Hardware Integrity |
|
Included |
Included |
| UPS Monitor |
|
Included |
Included |
| Exchange Server |
|
Included |
Included |
| SQL Server |
|
|
Included |
| Line of Business Monitoring |
|
|
Included |
| Actions |
| Automated Patch Management |
|
Included |
Included |
| Virus Updates and Renewal |
|
Included |
Included |
| Spyware/Malware Updates |
|
Included |
Included |
| Network Firewall & Router Monitoring |
|
|
Included |
| Unlimited Software Install (labor only) |
|
|
Included |
| Virus Removal and Cleaning |
|
|
Included |
| Spyware/Malware Removal and Cleaning |
|
|
Included |
| On Site Network Tune Up |
|
Monthly |
Monthly |
| Management |
| Liaison with vendors |
|
|
|
| Warranty Support |
|
|
Included |
| Hardware & Software Ordering |
|
|
Included |
| Network Management |
|
|
|
| Add/Remove Users |
|
|
Included |
| Add Printers |
|
|
Included |
| Add/Change/Set Up Email |
|
|
Included |
| Creation of Acceptable Use Policy |
|
|
Included |
| Executive Planning and Review |
|
Yearly |
Quarterly |
| Executive Reports |
|
Monthly |
Weekly |
|
|
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|
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EZSolution Corp. - 111 Centerville Road - Lancaster, PA 17603
Phone: (717) 291-0370 - Fax: (717) 291-9434 - Email: info@ezsolution.com
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