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EZCARE MANAGED SERVICE: TOTAL CARE
Initial Site Survey (32-Point Network Audit):
A senior engineer will come on-site to create initial network documentation, as well as audit your network for potential problem areas including.
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Network Monitoring:
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Event & error log monitoring
- Drive space and usage monitoring
- Back up Monitoring
- Anti-virus
- Hardware integrity and reliability
- UPS Monitoring
- Exchange Server
- SQL Server
- Line of Business Monitoring
Action Items:
We will act on the information that we get from monitoring your computer network. Some of the items will include:
- Automated patch management
- Virus updates and renewals
- Spyware/Malware updates, removal and cleaning
- Network firewall and router monitoring
- Unlimited software installation (labor only)
Monthly Network Tune Up (On-Site):
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:
- Review and update available security patches
- Check status of Anti-Virus Clients
- Test peripherals, such as UPS(s)
- Perform a data restore to ensure back-ups are functioning properly
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, switches for failure or problems
- Review and install operating system updates
- In-depth review of server logs for errors and potential problems
Quarterly On-Site Consultation:
Every three months we will come on-site to review the analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
A Preferred Client Discount on Non-Covered Technical Support:
This includes network upgrades, special projects, or any other type of technical service we offer outside of this plan.
FREE Break-Fix Services:
In the event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.
FREE Unlimited Help Desk Support:
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.
FREE Year-End Technology Review to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company's growth.
FREE Workstation Loaner in the event of a workstation crash.
Guaranteed 1-Hour Response to Technical Problems
Creation of Acceptable Use Policy
Weekly Executive Summary Report
Vendor Liaison Services
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EZSolution Corp. - 111 Centerville Road - Lancaster, PA 17603
Phone: (717) 291-0370 - Fax: (717) 291-9434 - Email: info@ezsolution.com
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